Jilie Terms & Conditions — Your Rights & Responsibilities

1 General Terms & Conditions

Jilie.bar (hereinafter referred to as "jilie" or the "Platform") is an online gaming service provider. These Terms & Conditions form a legal agreement between jilie and its users. By accessing jilie's website, mobile app, or any of its services, you agree to be bound by these terms from the moment you begin using them.

It is your responsibility to read and understand these Terms & Conditions. If you disagree with any part of them, please refrain from using jilie's services. For any questions, contact our support team.

Jilie operates under an international gaming authority license and complies with all applicable laws and regulations. jilie reserves the right to amend these Terms & Conditions at any time. Notice of any changes will be posted on the website.

2 Account Registration & Eligibility

The following conditions must be met to register an account and play on jilie:

• You must be at least 18 years old. Minors are strictly prohibited from using jilie's services.
• All information provided at registration must be accurate, complete, and up to date. Registering with false information may result in account termination.
• Only one account per person is permitted. Opening multiple accounts is strictly prohibited.
• You must use a mobile banking account (bKash, Nagad, Rocket) registered in your own name. Using another person's mobile banking account is not permitted.
• Jilie may request your national ID or other supporting documents at any time to verify your identity.

Once registered, you are fully responsible for the security of your account. Keep your password strong and never share it with anyone. If you suspect unauthorized access to your account, contact our support team immediately.

3 Deposit & Withdrawal Policy

The following rules apply to all deposits and withdrawals on jilie:

• Minimum deposit: BDT 200 (bKash / Nagad / Rocket)।
• Minimum withdrawal: BDT 500।
• Withdrawal Processing Time: Processing typically takes 15–30 minutes. If verification is required, it may take up to 24 hours.
• Withdrawals can only be made to a mobile banking account registered in your own name.
• The deposited amount must be wagered at least once before a withdrawal can be made.
• Jilie does not charge any fees on deposits or withdrawals. However, your mobile banking provider may apply their own fees.

Jilie reserves the right to investigate any unusual or suspicious transactions. If money laundering or fraud is suspected, the relevant authorities will be notified and the account may be temporarily suspended.

4 Bonus & Promotion Terms

Jilie regularly offers a variety of bonuses and promotions. The following general terms apply to all bonuses:

• Each bonus has its own wagering requirements, which are detailed on the relevant promotion page.
• Bonus funds cannot be withdrawn directly; they become withdrawable only after the required number of wagers have been completed.
• The welcome bonus is available to new members only and can be claimed once on the first deposit.
• Any attempt to claim bonuses through multiple accounts or VPN usage will result in all bonuses being cancelled.
• Bonuses not used within the specified timeframe will be automatically forfeited.
• Jilie reserves the right to modify or cancel any bonus offer at any time.

For any bonus disputes or queries, please contact our support team. jilie's decision will be considered final.

5 Gaming Rules

All games on the jilie platform are operated in accordance with international standards. The following rules apply to all games:

• All game outcomes are determined by a certified Random Number Generator (RNG).
• Each game has its own rules and payout rate, which can be found within the game or in the Game Lobby.
• If your internet connection drops during a game, any active bets will be settled automatically. jilie is not responsible in such cases.
• In Live Casino games, the dealer's decision is final. In the event of a technical error, jilie reserves the right to void or replay the affected round.
• For Sports Betting, match results are confirmed through official sources.

Jilie is committed to delivering the highest quality gaming experience on its platform. If you encounter a technical issue in any game, please notify our support team.

6 Prohibited Activities

The following activities are strictly prohibited on the jilie platform and may result in penalties:

• Opening multiple accounts or using another person's account.
• Opening an account with false information or concealing your identity.
• Using multiple accounts or identities to exploit the bonus system (bonus abuse).
• Using automated software, bots, or scripts to play games.
• Attempting to access the system through hacking, phishing, or any other unauthorized means.
• Using the platform for money laundering or processing illicit funds.
• Harassing, threatening, or behaving disrespectfully toward other members.

7 Account Closure & Suspension Policy

Jilie reserves the right to temporarily or permanently close any account under the following circumstances:

• Providing incorrect or false information during registration.
• Violation of Terms & Conditions.
• Suspicious or fraudulent activity.
• Orders from a court or regulatory authority.
• At your own request (self-exclusion).

Any valid balance will be returned prior to account closure; however, balances may be forfeited if the account is closed due to prohibited activity. You may also close your account at any time by contacting our support team.

8 Responsible Gaming

Jilie believes gaming should be a form of entertainment, not a source of income. We place responsible gaming at the forefront of everything we do. To that end, jilie provides the following tools:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Loss Limit: Your session will automatically end if your losses exceed a set limit.
• Self-Exclusion: Take a break from the platform for a set period of time.
• Reality Check: You will receive periodic reminders showing how long you have been playing.
• Cooling-Off: Take a break anywhere from 24 hours to 30 days.

If you or someone you know is struggling with a gaming addiction, please seek professional help. jilie is committed to responsible gaming and to supporting affected members.

9 Privacy & Data Protection

Protecting your personal information is one of jilie's highest priorities. How we collect, store, and use your data is detailed in our separate Privacy Policy.

• Jilie uses 256-bit SSL encryption to keep all transactions secure.
• Your personal information is never sold to third parties.
• Documents submitted for identity verification are stored on secure servers.
• Your information is used solely for service delivery, fraud prevention, and legal compliance.
• You may request to view, correct, or delete your personal data at any time.

For more details, visit our Privacy Policy Read the page.

10 Limitation of Liability

Jilie provides its services on an "as-is" basis. jilie is not liable for the following:

• Loss of gaming experience due to internet disconnection or technical issues.
• Failure of third-party software or services.
• Losses resulting from your own errors or negligence.
• Losses resulting from sharing your account credentials with others.
• If the service is discontinued due to changes in laws or regulations.

Jilie always strives to deliver the highest standard of service. We sincerely apologize for any temporary disruptions caused by technical issues. Our team works around the clock to resolve such situations as quickly as possible.

11 Rule Changes & Amendments

Jilie reserves the right to amend these Terms & Conditions, in part or in full, at any time. When changes are made:

• This page will be updated and the "Last Updated" date will be revised accordingly.
• You may be notified of significant changes via your registered email or SMS.
• Continued use of the service after any changes will be considered acceptance of the updated terms.

12 Contact & Complaints

For any questions, feedback, or complaints regarding these Terms & Conditions, please contact our support team. jilie provides support 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Use the live chat button in the bottom-right corner of the website.
• Complaints Resolution: An initial response will be provided within 72 hours of receiving a complaint.

Jilie takes all complaints seriously and is committed to fair resolution. Our goal is to ensure the best possible experience for every member.