Jilie Privacy Policy — Your information is in safe hands

Jilie.bar (hereinafter referred to as "jilie") takes your privacy extremely seriously. This Privacy Policy explains in detail what information jilie collects about you, why it is collected, how it is used, and how it is kept secure. By using the jilie website or mobile app, you are deemed to have accepted this Privacy Policy. Please read the policy carefully in its entirety.

1 What Information We Collect

Jilie collects several types of information, which can be grouped into three main categories:

a) Information you provide directly:

• Name, date of birth, mobile number, and email address provided at registration.
• Copies of your national ID, passport, or other documents for identity verification.
• Mobile banking account details (bKash, Nagad, Rocket) for financial transactions.
• Information and messages provided when contacting support.

b) Automatically collected information:

• IP address, device type, browser version, and operating system.
• Your activity on the site, such as pages visited, time spent, and games played.
• Date and time of login and logout.
• Information collected through cookies and similar tracking technologies.

c) Information received from third parties:

• Information received from identity verification service providers.
• Information received from regulatory authorities regarding anti-money laundering.

2 Purpose of Data Collection

Jilie collects and uses your data only for specific, legitimate purposes. We never gather unnecessary information. The primary purposes are outlined below:

• Account Management: To complete the registration process and keep your account secure.
• Identity Verification (KYC): To verify your identity and prevent fraud in accordance with international regulations.
• Processing Financial Transactions: To process deposits and withdrawals securely.
• Service Improvement: To analyze your experience and continually improve the platform.
• Customer Support: To resolve your questions and issues promptly.
• Fulfilling Legal Responsibilities: To comply with anti-money laundering regulations and regulatory requirements.
• Responsible Gaming: To identify signs of problem gambling and provide support where needed.
• Promotional Communications: To keep you informed about offers and bonuses, with your consent.

3 Data Retention & Security

Jilie follows the highest industry standards to protect your data. Our security measures include:

• 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Restricted Access: Only authorized personnel can access your information.
• Data Backup: All data is stored in a secure backup system.

Your data is retained for the duration of your active account and for a defined period after closure to meet legal requirements. Financial transaction records are typically retained for up to 5 years.

4 Data Sharing Policy

Jilie does not sell your personal information to third parties. However, your data may be shared in the following limited circumstances:

• Service Providers: Trusted partners for payment processing, identity verification, and technology services. They may only use data for their designated purposes and are bound by jilie's strict confidentiality agreements.
• Legal Obligations: Court orders, directives from regulatory authorities, or lawful requests from law enforcement agencies.
• Fraud Prevention: Providing relevant authorities with information to help detect money laundering or other illegal activities.
• Business Transfers: In the event of a jilie merger or acquisition, the new entity will be bound by the same Privacy Policy.

Wherever possible, you will be notified before your information is shared in any of the above circumstances, unless legally prohibited from doing so.

5 Cookies & Tracking Technologies

Jilie uses cookies and similar technologies to enhance your browsing experience. The types of cookies we use include:

• Essential Cookies: Essential for the site to function properly. Used for login sessions and security.
• Functional Cookies: To remember your preferences, such as language or display settings.
• Analytics Cookies: Helps analyze site usage to improve the quality of our services.

You can delete cookies or block new ones at any time through your browser settings. Please note that disabling certain cookies may limit some features of the site.

6 Your Rights

Jilie believes every user has full ownership of their personal data. You have the following rights:

• Right to Access Your Data: The right to know what information jilie holds about you.
• Right to Rectification: The right to correct inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: The right to restrict how your data is used for specific purposes.
• Right to Withdraw from Promotional Communications: The right to opt out of receiving marketing messages.
• Right to Data Portability: The right to receive your data in a structured, portable format.

To exercise any of these rights, please contact our support team. We will process your request within 30 business days.

7 Children's Privacy

Jilie's services are intended exclusively for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

If we become aware that personal data has been collected from a minor, it will be deleted immediately and the associated account will be closed.

Parents are encouraged to use parental controls on their devices and monitor their children's online activity. If a minor has registered on jilie without your knowledge, please contact our support team immediately.

8 Third-Party Links

The jilie website may occasionally contain links to third-party websites. These links are provided for informational convenience only. jilie is not responsible for the privacy practices or content of any third-party websites.

We recommend reading the privacy policy of any third-party site before visiting it. jilie's Privacy Policy applies solely to the jilie.bar website and app.

Our payment partners — such as bKash, Nagad, and Rocket — have their own privacy policies. We recommend reading their policies for information relating to your transactions with those providers.

9 Policy Updates

Jilie reserves the right to update or modify this Privacy Policy, in part or in full, at any time. In the event of changes, the following steps will be taken:

• This page will be updated and the "Last Updated" date at the top of the page will reflect the change.
• For significant changes, you will be notified in advance via your registered email or SMS.
• Continued use of the site after changes have taken effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, please contact support to close your account.

10 Contact

If you have any questions, feedback, or complaints about this Privacy Policy, please get in touch with us. jilie's dedicated privacy team is ready to address any concerns you may have.

• Email: [email protected]
• Live Chat: Use the live chat button in the bottom-right corner of the website.
• Response Time: An initial response will be provided within 72 hours of receiving a complaint.
• Data Request: Any data-related requests will be processed within 30 business days.

Jilie takes all privacy-related concerns with the utmost seriousness. Our goal is to maintain the highest standards of data protection for every member.